Privacy Policy

Effective Date: February 20, 2026

St. Stephen's House of London (“we,” “us,” or “our”) is committed to protecting the privacy of individuals who visit our website at www.ststephenshouse.ca. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation.

Information We Collect

We collect personal information only when you voluntarily provide it to us. This may include:

• Contact form submissions: your name, email address, and the content of your message.
• Donation inquiries: information you provide when reaching out about donating, volunteering, or fundraising.
• Event registrations: your name and contact details when you register for or inquire about our events.

We do not collect sensitive health or addiction-related information through this website.

How We Use Your Information

We use the personal information you provide for the following purposes:

• To respond to your inquiries and messages.
• To provide information about our programs and services.
• To process and acknowledge donations or volunteer interest.
• To improve our website and the services we offer.
• To comply with legal obligations.

Data Storage and Security

Your personal information is stored securely using industry-standard cloud infrastructure with encryption in transit and at rest. We use Supabase, a secure cloud database platform, to store contact form submissions and site content.

While we take reasonable steps to protect your information, no method of electronic transmission or storage is completely secure. We cannot guarantee absolute security, but we are committed to safeguarding your data to the best of our ability.

Cookies and Analytics

Our website uses the following technologies that may collect non-personally identifiable information:

• Google Analytics: We use Google Analytics to understand how visitors interact with our website. This service collects anonymized data such as pages visited, time spent on the site, and general geographic location. Google Analytics uses cookies to gather this information. You can opt out by installing the Google Analytics Opt-out Browser Add-on.
• Cloudflare Turnstile: We use Cloudflare Turnstile on our contact form to protect against spam and automated submissions. This service may collect technical data such as your browser type and IP address to verify that you are a real visitor.

We do not use cookies for advertising or marketing purposes.

Third-Party Services

We may share limited information with trusted third-party service providers who assist us in operating our website and delivering our services. These providers are bound by their own privacy policies and are only granted access to the information necessary to perform their functions. We do not sell, trade, or rent your personal information to any third party.

Data Retention and Deletion

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. Contact form submissions are retained for a reasonable period to allow us to follow up on inquiries.

You have the right to request access to, correction of, or deletion of your personal information at any time. To make such a request, please contact us at ssmhgower@gmail.com. We will respond to your request within 30 days, as required under PIPEDA.

Consent

By using our website and submitting information through our contact form, you consent to the collection and use of your information as described in this Privacy Policy. You may withdraw your consent at any time by contacting us, subject to legal or contractual restrictions.

Children's Privacy

Our website is not directed at children under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected information from a child under 16, we will take steps to delete it promptly.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised effective date. We encourage you to review this page periodically.

Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us: